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Approved prepaid refunds are returned to your original payment method via Razorpay (UPI / card / net banking).
Bank or UPI posting usually completes within 5–10 working days after we initiate the refund. You may optionally request store wallet credit instead — wallet balances are non-transferable and cannot be withdrawn as cash.
COD orders: approved refunds are issued as SAFA Marketing wallet credit or bank transfer after verification (as confirmed in writing by support).
DOA / defective returns receive the approved refund amount:
Credited to your SAFA Marketing wallet
Example: If a ₹15,999 phone refund is approved, ₹15,999 is credited to your wallet. Shipping or COD fees are handled as stated at approval.
Store credit validity depends on the refund type.
Return / claim approved
After we verify your DOA or defect claim (unboxing video + product check as needed)
Credit issued
Your approved amount is credited to your SAFA Marketing wallet / store credit coupon
Use at checkout
Apply the credit on your next order of phones or accessories
Why wallet credit instead of cash?
Wallet credit keeps high-value mobile refunds secure, account-tied, and immediate — only usable within SAFA Marketing, never transferable or withdrawable.
